Expected behavior for unsupported or incomplete source data
This topic describes how Zuora handles missing or unsupported SRPC/SRP source data and lists the supported segment-source options for each application item transaction type.
The following scenarios describe how Zuora handles missing source data or unsupported configuration combinations:
Scenario |
Result |
|---|---|
Unapplied payment or refund of an unapplied payment |
SRPC/SRP values remain empty. No error is raised. |
Credit memo with no subscription charge |
SRPC/SRP values remain empty. No error is raised. |
Blank or unrecognized configuration value |
Zuora treats the setting as Leave SRPC/SRP segments blank. |
PAI or RAI configured with source-item resolution |
Zuora treats the setting as Leave SRPC/SRP segments blank because source-item resolution is not supported for these transaction types. |
Quick reference
Use the following table to review the supported SRPC/SRP segment-source options for each application item transaction type:
Transaction type |
Supported options |
Default |
|---|---|---|
CMAI, type 24 |
Leave blank; source item; applied-to item |
Leave SRPC/SRP segments blank |
PAI, types 25 and 26 |
Leave blank; applied-to item |
Leave SRPC/SRP segments blank |
RAI, types 27 and 28 |
Leave blank; applied-to item |
Leave SRPC/SRP segments blank |