Ensure that Zuora and NetSuite payment method names match exactly for successful reconciliation.

1. In Zuora, go to Settings > Payments > Payment Method.
2. In NetSuite, go to Setup > Accounting > Accounting Lists.
3. Set the Type to Payment Method to view all of the payment methods configured in NetSuite.

   

   The Zuora values differ from what is displayed in the user interface. You will need to modify NetSuite to match the actual values:

   • ACH

   • Cash

   • Check

   • CreditCard

   • Other

   • PayPal

   • WireTransfer

   • DebitCard

   • CreditCardReferenceTransaction

     Note: It is important that you must match the names exactly, including the lack of spaces in the values. For example, CreditCard.

   When creating NetSuite Payment Methods to correspond to Zuora Credit Card methods, do not check the box to enable CREDIT CARD. If this is enabled, the integration will fail because NetSuite will expect full credit card details for the payment and attempt to process the credit card transaction.