Key benefits

• Enables end customers to pay down their installments following customized schedules
• Provides full control over the exact date, time, amount, currency, payment gateway, and payment method to capture and process payments
• Allows for managing and updating existing payment schedules with great flexibility, thereby helping to reduce bad debts
• Ability to manually retry failed payments
• Supports for mapping external payments made against scheduled payment schedules

Important concepts

• Payment schedule: A payment schedule consists of one or more payment schedule items that can be picked up by payment runs, which are hourly scheduled by Zuora. Each payment schedule item will trigger a payment process. You can specify the triggering date and time, and other required information for the payments in the payment schedule. There are two types of payment schedules:
  • Recurring payment schedule: Contains payments that will be triggered on a fixed date and time for each period, for example, on the first day of a month for six months in a row. You can specify the triggering date, hour, and occurrences for recurring payment schedules.
  • Custom payment schedule: Contains one or more payments, each with a customized configuration, which means you can configure each payment schedule item independently.
• Payment schedule item: A payment schedule item contains information that is needed for triggering and processing a payment. It will be picked up and triggered by a payment run at the scheduled date and time. You can also configure the payment retry rules for the Payment Schedule item retry.

When a payment is linked to or unlinked from a payment schedule item, that activity can appear in the Payment Lifecycle section of the payment detail page for Electronic payments associated with Payment Schedules.

This visibility helps you trace the relationship between a payment and its payment schedule item from the payment record.