support-and-policies/support/zuora-global-support

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support-and-policies/service-level-agreements/zuora-support-and-service-level-agreement

Service level agreements

Learn about the high-quality service and support included in Zuora Growth, Enterprise, and Nine editions.

Zuora Global Support

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Legacy entitlements

Learn the support and service policies at Zuora

Support and policies

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Developer Center

Find training and certifications to achieve your business needs

Zuora University

Connect, share, collaborate with the Zuora Community

Zuora Community

Fundamental Zuora information you should know

Basics

Explore entitlements for all Zuora product offerings

Entitlements

Zuora Product Documentation

Monetize new offerings, create and manage subscriptions, and invoice customers

Zuora Billing

Collect and manage payments, reduce fraud, and boost acceptance

Zuora Payments

Build, customize, extend, and integrate with Zuora

Zuora Platform

Configure, price, and quote with speed and ease

Zuora CPQ

Optimize digital subscription Journeys and boost revenue growth

Zephr

Recognize, reconcile, and analyze revenue automatically

Zuora Revenue

Automate invoicing and collections to improve cash flow, mitigate financial risk, and ensure financial accuracy

Accounts Receivable

What is new and what is changing for every release

Release Notes

Describes options to export data about your organization on Zuora servers and store on your servers for backup

Extraction of data to store copies locally

Learn about self-service options to access, download, correct, or delete personal data in Zuora when requested under applicable privacy laws.

Individual requests for access, correction, and deletion of data

Learn what you can expect with the Zuora Assurance program.

Zuora Assurance program

Enhanced support services

Subscribe to Maintenance Notifications in the Zuora Community to receive email alerts about scheduled maintenance across Zuora products.

Scheduled maintenance

The file retention policy outlines Zuora's commitment to responsible data lifecycle management, designed to maintain compliance with data privacy regulations, enhance data security, and mitigate risks related to data breaches.

File retention policy

Lists countries that are blocked from accessing Zuora URLs. This directive is in compliance with Office of Foreign Assets Control of the U.S. Department of the Treasury. Effective as of August 23, 2014.

Countries blocked from Zuora URLs

Volume and usage

This Support and Service Level Agreement document contains terms that are defined in the agreement or order form entered into between Customer and Zuora.

Welcome to Zuora Product Documentation

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Support and policies

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