This topic explains what manual charges are, when to use them, and the business scenarios they support.

Manual Charges are adjustments where Zuora does not auto-calculate the amount. Instead, the user enters the adjustment amount during payment application. Use Manual Charges when the adjustment amount depends on case-by-case business context and cannot be determined using a fixed rule. Examples are as follows

• Chargebacks

• Customer disputes

• Reversal / correction entries

• Write-offs

• Damaged goods claims

• Short shipment claims

• One-off deductions

Use Manual Charges when:

• The deduction reason varies by payment

• The amount is not predictable

• The user needs to review the case before applying the adjustment

• Notes or supporting context from Remittance may be required

• Multiple entries may be needed for the same invoice