Welcome to Zuora Product Documentation

Explore our rich library of product information

Case IV: Writing off invoices with zero-amount taxation items

Guidelines for writing off invoices with zero-amount taxation items, including the impact of different billing rules on credit memo creation.

You want to write off an invoice with two regular invoice items and their taxation items, and the amount of each taxation item is zero. The specific implementation might be different according to the option of the Create credit memos mirroring invoice items billing rule.

For example:

Invoice/Item

Amount

Balance before write-off

Balance after write-off

Invoice item 1

$100

$100

$0

Taxation item 1

$0

$0

$0

Invoice item 2

$10

$10

$0

Taxation item 2

$0

$0

$0

Total

$110

$110

$0

In this use case, if you set the Create credit memos mirroring invoice items billing rule to Yes , the credit memo created during invoice write-off is as follows.

Credit memo/Item

Amount

Balance before write-off

Balance after write-off

Credit memo item 1

$100

$100

$0

Credit memo taxation item 1

$0

$0

$0

Credit memo item 2

$10

$10

$0

Credit memo taxation item 2

$0

$0

$0

Total

$110

$110

$0

If you set the Create credit memos mirroring invoice items billing rule to Yes but do not create for zero balance invoice items or No

Credit memo/Item

Amount

Balance before write-off

Balance after write-off

Credit memo item 1

$100

$100

$0

-

-

-

-

Credit memo item 2

$10

$10

$0

-

-

-

-

Total

$110

$110

$0