Creating credit or debit memos

When you create a credit or debit memo from an invoice, the total number of memo items that can be created in one request must be less than or equal to 1,000.

When you create a credit or debit memo from product rate plan charges, at most 1,000 product rate plan charges can be included in one request.

Applying credit memos

The number of invoices or debit memos in one request must be less than or equal to 1,000.

The number of items in each invoice or debit memo must be less than or equal to 1,000.

Note : When you apply credit memo through payment run, there is no limit on the item count.

When you apply a credit memo to invoices or debit memos, the total number of credit memo items and the items that credit memo items to be applied to must be less than or equal to 15,000 (including taxation items but excluding zero-amount items). For example, if you apply a credit memo to an invoice without specifying items, the sum of total credit memo Items and total Invoice Items must be less than or equal to 15,000.

If the limit is hit, you can follow the following instructions:

• If you want to apply one credit memo to multiple invoices or debit memos, decrease the number of invoices or debit memos in the request.

• If you want to apply one credit memo to a single invoice or debit memo with a large volume of items, specify invoice items or debit memo items in the request. The maximum number of invoice items or debit memo items that you can specify in the request is 1,000.

• If a credit memo has a large volume of items, specify credit memo items in the request. The maximum number of credit memo items that you can specify in the request is 1,000.

Unapplying credit memos

The number of invoices or debit memos in one request must be less than or equal to 1,000.

The number of items in each invoice or debit memo must be less than or equal to 1,000.

Note : When you unapply credit memo through payment run, there is no limit on the item count.

When you unapply a credit memo, the total number of credit memo items and the items that credit memo items to be unapplied from must be less than or equal to 15,000 (including taxation items but excluding zero-amount items). For example, if you unapply a credit memo from an invoice without specifying items, the sum of total credit memo Items and total Invoice Items must be less than or equal to 15,000. If the limit is hit, you can follow the following instructions:

• If you want to unapply one credit memo without specifying invoices or debit memos, specify the invoices or debit memos in the request.

• If you want to unapply one credit memo from multiple specified invoices or debit memos, decrease the number of invoices or debit memos in the request.

• If you want to unapply one credit memo from a single invoice or debit memo with a large volume of items, specify invoice items or debit memo items in the request. The maximum number of invoice items or debit memo items that you can specify in the request is 1,000.

• If a credit memo has a large volume of items, specify credit memo items in the request. The maximum number of credit memo items that you can specify in the request is 1,000.

• When unapplying a credit memo, the total number of the credit memo's item parts must be less than or equal to 1,000. Otherwise, the operation would fail and an error message would pop up. When you see this error, you can try using the Unapply a credit memo API as an alternative. Similarly, make sure that all the requirements listed in the API reference are met.

Refunding credit memos

When you refund a credit memo, the total number of credit memo items to be refunded must be less than or equal to 15,000 (including taxation items but excluding zero-amount items).

When you refund a credit memo by specifying items, the total number of credit memo items you can specify must be less than or equal to 1,000 (including taxation items but excluding zero-amount items).

Rules for generating invoices and credit memos

If the rule for generating invoices and credit memos is set to Create credit memos for net negative invoice totals without grouping charges , negative invoices or negative credit memos might be generated.

Multiple memo items created from the same invoice item

If multiple credit memo items are created from the same invoice item, the total tax amount for the same charge might have a difference of one cent or two cents from the tax amount of the invoice item.