Welcome to Zuora Product Documentation

Explore our rich library of product information

Cancel Brazil e-invoices

You can cancel a Brazil e-invoice from the invoice detail page or cancel it with substitution by submitting a replacement invoice.

  1. Cancel an e-invoice from the invoice detail page:
    1. Open the invoice detail page for the Brazil e-invoice that you want to cancel.
    2. From More, select Cancel E-Invoice.
    3. Select a cancellation reason code:

      Code

      Description

      1

      Error in Issuance

      2

      Service Not Rendered

      9

      Other

    4. Enter a cancellation description.
    5. Submit the cancellation request.
  2. Cancel an e-invoice with substitution:
    Note: Use this procedure when you are submitting a replacement invoice. Set the cancellation fields on the replacement invoice and submit it through the normal e-invoice submission process. Do not separately cancel the original e-invoice from its invoice detail page.
    1. Find the original e-invoice access key in the EInvoiceData object, in Field1.
    2. Set the following custom fields on the replacement invoice:
      • ReferenceInvoiceAccessKey__c (Required) — Set this field to the original e-invoice access key.

      • CancelCode__c (Required) — Set this field to one of the following codes:

        Code

        Description

        01

        Non-compliance with NFS-e of Simples Nacional

        02

        Classification of NFS-e in the Simples Nacional

        03

        Retroactive Inclusion of Immunity/Exemption for NFS-e

        04

        Retroactive Exclusion of Immunity/Exemption for NFS-e

        05

        Rejection of NFS-e by the borrower or by the intermediary if responsible for the payment of the tax

        99

        Others

      • CancellationReason__c (Optional) — If provided, enter 15–255 characters.

    3. Submit the replacement invoice through the normal e-invoice submission process.