The configuration of sold-to contacts is crucial for e-invoicing, as it determines the buyer's information and business region for billing documents.

The sold-to contact in a billing document holds the buyer's information in addition to the account e-invoicing profile. The sold-to contact of a billing document is used by the E-Invoicing feature in the following ways:

• The country of the sold-to contact is used to look up a business region and its associated service provider when billing documents are posted.
• The address information of the sold-to contact is included in the e-invoice file templates as the buyer's information. It's included in the request payload when sending electronic billing documents.

When determining a business region during the posting of billing documents, the following logic is applied:

• If a snapshot of the sold-to contact exists, it is used.
• If no snapshot exists, the sold-to contact is used if available.
  Note: A standalone invoice could have its own sold-to contact if specified by users.
• • If neither of the above conditions is met, the default sold-to contact of the billing account is used.

  During e-invoicing file template mapping, it's recommended to include the buyer's information in the template with the following logic:

  • For invoices, the buyer's information is determined as follows:
    • If a sold-to contact snapshot exists for the invoice, it is used.
    • If not, the sold-to contact of the invoice is used if available.
    • If neither of the above is available, the default sold-to contact of the billing account is used.
  • For credit memos and debit memos, the buyer's information is determined as follows:
    • If a sold-to contact snapshot exists for the original invoice, it is used.
    • If not, the sold-to contact snapshot of the credit memo or debit memo is used if available.
    • If neither of the above is available, the default sold-to contact of the billing account is used.

  You have the flexibility to configure sold-to contacts at the account level or subscription level:

  • If you do not specify any sold-to contact for a subscription, the billing documents generated for the subscription adopt the default bill-to contact of the corresponding customer account. Sold-to contact snapshot exists when you enable the billing rule Preserve snapshot of bill-to and sold-to contacts when billing documents are posted.
  • If you specify a sold-to contact for a subscription, the billing documents generated for the subscription have the sold-to contact on the billing document item level. The E-Invoicing feature doesn't support looking up a business region and its associated service provider based on the country of sold-to contact at the billing document level.

  The following table lists the contact-related fields involved in e-invoicing business. This table includes the general settings for countries that are not pre-integrated. For settings of the pre-integrated countries, see Manage country-specific configurations.

  UI field	API field	Description
  Country	country	Specify a country or region where you must comply with e-invoicing requirements.
  Address 1	addressLine1	Specify the first line of the Buyer's address, which is often a street address or business name.
  Address 2	addressLine2	Specify the second line of the Buyer's address, which is often the name of a building.
  Postal Code	postalCode	Specify the short code that can identify the business address.
  City	city	Specify the name of the city where the business is located.
  State/Province	state	Specify the name of the state or province where the business is located.