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Zuora Billing

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Orders UI use cases

Case 7: Specify ship-to contacts for subscriptions, order line items, and standalone invoices

Learn how to specify ship-to contacts for subscriptions, order line items, and standalone invoices, including changing inherited contacts.

You must turn on the Ship To Contact feature before specifying ship-to contacts. You can turn on this feature through the self-service interface for Feature Management. For more information, see Enable billing features by yourself.

If an account has no designated ship-to contact, you can specify the ship-to contact for subscriptions, order line items, or standalone invoices. If an account has a designated ship-to contact, the ship-to contact is inherited to the subscriptions, order line items, or standalone invoices. You can change the inherited ship-to contact for the subscriptions, order line items, or standalone invoices.

  1. To specify a ship-to contact for a subscription, perform the following steps:
    1. During the Create Subscription, Terms And Conditions, Renewal, or Owner Transfer order action.
    2. In the Billing and Payment section, select a contact from the Ship To list.
      Note:

      The ship-to contact of the subscription owner account is selected by default. You can change it as needed. The change applies only to this subscription.

  2. To specify a ship-to contact for an order line item, perform the following steps:
    1. During the Create sales order line items or Update order line items operations.
    2. In the Billing section, select a contact from the Ship To list.
      Note:

      The ship-to contact of the OLI owner account is selected by default. You can change it as needed. The change applies only to this order line item.

  3. To specify a ship-to contact for a standalone invoice, perform the following steps:
    1. During the Create standalone invoices operation.
    2. In the Billing and Payment section, select a contact from the Ship To list.
      Note:

      The ship-to contact specified at the account level is selected by default. You can change it as needed. The change applies only to this invoice.

Last updated: November 30, 2025