Cancel a prepayment subscription

Learn how to cancel a prepayment subscription for a customer using the Zuora UI or REST API, including considerations for billing and credit options.

After you have created a prepayment subscription through Orders, you can cancel this subscription for your customer.

Example

Suppose your customer has subscribed to the following charges for 12 months from 2022-01-01 to 2022-12-31:


Product: API Calls Prepayment Service
Product rate plan: API Calls Monthly Prepayment Plan
Prepayment charge	Drawdown charge
Charge name: Monthly Plan Charge type: Recurring Charge model: Flat Fee List price: $20/Billing period Billing period: Month Prepaid UOM: Million calls Prepaid units: 10 Validity period: Month	Charge name: Drawdown Charge type: Usage Charge model: Per unit List price: $5 UOM: Million calls

On 2022-03-15, the customer wants to cancel this subscription on 2022-05-01. You can do this for your customer through the Zuora UI or the REST API.

Follow the steps described in Cancel a subscription.

Cancellation is allowed anytime during a validity period. To cancel a subscription in the middle of a validity period, the billing periods within the validity period must all be billed. After the cancellation, a credit item will be generated in the next bill run to refund the subscriber based on the Credit Option you choose for the prepayment charge. However, one exception is that if a validity period of the prepayment subscription contains multiple billing periods and the credit option of the recurring prepayment charge is set to "Consumption Based", you can cancel the subscription in the middle of the validity period if no drawdown usage records is uploaded before the cancellation effective date.
If you want to reverse the cancellation, you can delete the order (the cancellation order), and the prepaid units will be recovered.