Cancel a customer account
This article explains how to cancel a customer account by first canceling all associated subscriptions and following the necessary steps in Zuora.
Before you can cancel a customer account, you must cancel all the subscriptions associated with that account (you must cancel active and draft subscriptions). When a customer account is canceled, Zuora will not perform any transactions on that account:
- Zuora will not generate invoices for canceled accounts
- You cannot apply payments for canceled accounts
To cancel a customer account, complete the following steps:
- Navigate to Customers > Customer Accounts in the left-hand navigation.
- Locate the customer account that you want to cancel.
- Click the name of the customer account to open the account detail page.
- Click the three vertical dots icon to show more applicable actions, then click Cancel Customer Account .
- Click OK to confirm the action.
If you later want to reactivate the account, click Reactivate Customer Account on the account detail page.