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Change the estimated start and end dates of a pending charge from the Zuora UI

Learn how to update the estimated start and end dates of a pending charge using the Zuora UI.

  1. Navigate to Customers > Subscriptions in the left navigation menu.
  2. Locate the subscription you want to update and click the subscription number. The subscription detail page opens.
  3. Click Create Order. The Create New Order page opens.
  4. In the Included Products tab in the Associated Subscriptions section, locate the pending charge you want to update, and then click Update below the rate plan name. The Update Product page opens.
  5. In the Products and Charges section, locate the rate plan charge you want to update and click the charge name to expand to the charge details.
  6. Scroll to the Timing and frequency of charge section.
  7. In the Estimated Start Date field, enter the new estimated date.
    Note:

    The Estimated Start Date field will be displayed if the Pending Charge Subscription feature is enabled. To enable this feature, see Enable billing features by yourself

  8. Click Continue.
  9. On the Review Order page, click Activate.