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Use the Zuora application - remove a product from a subscription future-dated

This topic explains how to remove a product from a subscription in Zuora, even when future-dated removal actions exist.

You can use the Zuora UI to remove a product even when future-dated Remove Product order actions already exist on the subscription.

  1. Follow the steps 1 - 8 in Remove a Product in a Subscription to remove the product starting on July 1, 2022.
    RemoveProduct
  2. On the Included Products tab of the Review Order page, click the Display Removed Products toggle button to display the previously removed product.
  3. Click Remove under the target product so that you can remove it from a date that is earlier than the future-dated removal date - July 1, 2022.
    RemoveBeforeRemove
  4. In the remove rate plan dialog box, set the dates in the Contract effective , Service activation , and Customer acceptance fields to be May 1, 2022.
  5. Click Continue .
  6. Click Activate to the order.