This task topic explains how to cancel an active subscription with pending charges using the Zuora UI by following a series of steps, including navigating to the subscription details, creating an order, and specifying cancellation details.

1. Navigate to Customers > Subscriptions in the left navigation menu.
2. Locate the subscription you want to cancel and click the subscription number. The subscription detail page opens.
3. Click Create Order . The Review Order page opens.
4. In the upper right of the Associated Subscriptions section, click More Order Actions and then click Cancel Subscription .
5. In the dialog that appears, perform the following:
   1. Specify appropriate dates in the Contract effective , Service activation , and Customer acceptance fields.
   2. Select the cancellation effective date from the Cancellation Policy field.
   3. If Specific Date is selected for Cancellation Policy , enter a date in the Cancellation effective field.
   4. Click Continue .
6. On the Review Order page, click Activate .