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Activate a pending charge from the Zuora UI

This topic explains how to activate a pending charge in Zuora by navigating through the subscription details and specifying the charge trigger date.

To activate a pending charge, perform the following steps:

  1. Navigate to Customers > Subscriptions in the left navigation menu.
  2. Locate the subscription you want to update and click the subscription number. The subscription detail page opens.
  3. Click Create Order . The Review Order page opens.
  4. Specify the charge trigger date:
    1. In the Included Products tab in the Associated Subscriptions section, locate the pending charge you want to activate, and then click Update below the rate plan name. The Update Product page opens.
    2. In the Products and Charges section, locate the rate plan charge you want to activate and click the charge name to expand to the charge details.
    3. Scroll to the Timing and frequency of charge section.
    4. In the Estimated Start Date field, remove the specified date. The Specific trigger date field is available.
    5. In the Specific trigger date field, enter the actual charge trigger date. The value must be a date within the subscription term.
    6. Click Continue .
  5. On the Review Order page, click Activate .