OTR enablement and segment-split changes
This guide explains the changes in segment-split behavior due to OTR enablement when renewing subscriptions.
When you renew a subscription to generate a new term, the segment-split by term behavior changes because of OTR enablement. Let’s understand how the segment-split by term behavior changes before and after you enable OTR.
Before you enable OTR, when a subscription is renewed to generate a new term, the charge will be extended to the same Segment for existing billing customers. The TCV is calculated for the two terms at $200 in this case.
After you enable OTR, when a subscription is renewed to generate a new term, the charge will be split to a different segment. As there will be two sales order lines from a revenue recognition perspective, the CCV will be calculated for each charge segment. In this scenario, it is split into two charge segments:
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Charge segment 1 $100, and
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Charge segment 2 $100
The behavior impacts the following:
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The recurring charges
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The usage charges
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Auto renew, renew to evergreen, renew order action