Obtain information on gateway errors
Learn how to obtain information on gateway errors using CyberSource resources and support.
There are several ways to obtain information on gateway errors:
- Search for the error in CyberSource Support Center accessible via their Business Center. Also, review their support article Reason Codes for the Simple Order API .
- Look up the transaction by the transaction ID number (in the Zuora payment detail page, this is the Reference ID and Secondary Reference ID numbers) in your business center to see if more information is provided; often you will see more than just the response (reasons) code and response message in Zuora.
- If you require additional information, you can contact CyberSource Support by logging a case in their Business Center > Support Center . All CyberSource merchants have access to online support, and depending on your support package with CyberSource, you may also have access to phone support. Please work with your CyberSource contacts to understand your options for contacting CyberSource Support.
For failed payments processed using the CyberSource payment gateway, Zuora will provide the gateway Response Reason Code (for example, 203) and Response Reason text (for example, general decline of the card).
To find more information on CyberSource payment gateway errors, refer to CyberSource's Reason Codes in their Simple Order API User’s Guide .
If you require additional information, you can submit a question to the CyberSource Support Center. Be sure to have your reason code as well as your Transaction ID (in Z-Payments this is the Reference ID) for the failed payment. This Transaction ID is an alphanumeric number (for example, CLEF4CGE8AB8).