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Enable Real Time Account Updater on the Adyen payment gateway integration

Learn how to enable the Real-Time Account Updater feature on the Adyen payment gateway integration with Zuora.

If Real-Time Account Updater is only enabled in Adyen, Zuora will not acknowledge the update in the payment response. To enable Zuora's integration with Adyen Real-Time Account Updater, after setting up the payment gateway, complete the following tasks:

  1. From this article, download the following public key files, which will be used to enable Real Time Account Updater in Adyen in the next step.
  2. Contact the Adyen Support Team to enable Real-Time Account Updater for your merchant account.

    Include the following information and file in your request:

    • You want to enable Real-Time Account Updater.
    • You want to receive the encrypted_card_number field in the payment response.
    • The public key file.
  3. In Zuora, set up or configure an Adyen payment gateway instance.
  4. Contact Zuora Global Support to enable Real Time Account Updater for your tenant in Zuora.
  5. To test the Real Time Account Updater setup, use the test card numbers provided in Adyen documentation.

Zuora supports all of Adyen's supported card networks for this Real Time Account Updater feature. For other detailed requirements, see Adyen's documentation.