Troubleshooting
This document provides guidance on troubleshooting common errors related to PayPal and Zuora, including email verification, payment reception, and authorization issues.
Use the information in the following table to troubleshoot common errors:
|
Error |
Description |
|---|---|
|
Email verification |
This error occurs when your email has not been verified, which could be an issue with PayPal. Please contact PayPal Complete Payments Support if this issue persists. |
|
Not able to receive payments |
This error occurs when your PayPal account is not enabled to receive payments, which could be an issue with PayPal. Please contact PayPal Complete Payments Support if this issue persists. |
|
Insufficient callback data |
This error occurs when PayPal does not return sufficient callback data to Zuora. Please contact Zuora Support if you have any issues related to insufficient callback data when creating the PayPal Complete Payments access token. |
|
Insufficient permissions |
This error occurs when you do not grant Zuora sufficient permissions to initiate transactions on your behalf. Please contact Zuora Support if you have any issues related to insufficient permissions when creating the PayPal Complete Payments access token. |
|
Initialize authorization link error |
These authorization errors occur when connecting with the gateway. For more information on the status code and troubleshooting, see PayPal's document . |