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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Configure Hosted Payment Method for Paystack Direct Debit

Create and Link manadate ID to the payment method

Before performing this task, ensure that the payment method for the customer account has been created in Zuora and that you have access to the Paystack API.

You must create and link a Mandate ID to a Paystack Direct Debit payment method so that the payment can be successfully processed through Zuora.

  1. Use the Paystack API to manually create the mandate. Refer to Paystack API documentation for more details.
  2. Copy and include the required details from the existing payment method in the API request.

    Include the following information in your request:

    • Customer Email
    • Bank Code
  3. Submit the API request to Paystack to generate a unique Mandate ID.
  4. Copy the Mandate ID returned by PayStack.
  5. Edit the payment method in the Zuora user interface and open the Display Mandate Information section.
    1. Paste the copied Mandate ID into the Mandate ID field.
    2. Set the Status to Active.
  6. Save the updated payment method.

Once the Mandate ID and status are updated, payments using this method will process successfully. After completing this procedure, the Mandate ID is created and linked. Payments using this Paystack Direct Debit method will now process successfully.

Last updated: December 5, 2025