The SlimPay gateway integration supports the following Gateway Reconciliation event types:

• Settlement

• Rejection

A direct debit payment is considered settled if it has no associated direct debit issues and was executed on its execution date. A rejected payment is marked as rejected, and external refunds are created.

SlimPay uploads the reconciliation file daily at 05:00 AM UTC and Zuora schedules the Gateway Reconciliation job at 05:30 AM UTC to fetch the file. Zuora reconciles transactions at 22:30 PST daily.

Zuora incorporates a retry mechanism to fetch the Gateway Reconciliation file from the gateway server. If the file is not available on the gateway server at the time of the fetch, the "Source Not Present" message is displayed. This message indicates that the file has not yet been uploaded to the gateway server and is an expected behavior to handle cases where gateways upload files at varying times. Once the file is available on the gateway server, Zuora fetches and processes it. Note that processing the file may take time, so "Source Not Present" may still appear in Zuora temporarily, even if the file is already available on the gateway server.

If the Batch Gateway Reconciliation feature was enabled on your gateway instance before the 2024.Q4.0.3 release , complete the following steps to ensure the updated daily job schedule introduced in this release takes effect. Otherwise, the "Source Not Present" error occurs, and you will need to work with SlimPay to manually upload the reconciliation file.