Support for Gateway Reconciliation
Learn how to enable and configure Gateway Reconciliation for Worldline Global Collect in Zuora, including necessary tasks and supported event types.
Before enabling Gateway Reconciliation for Worldline Global Collect in Zuora, complete the following tasks:
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Download the following public SSH key files, and then provide the key and your Worldline merchant ID to Worldline. They will add the key to your merchant account for authenticating to the Gateway Reconciliation service.
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File for sandbox
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File for production
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Ensure that you have received the WX file in the XML format on the MFTP directory. This might have to be configured separately by Worldline Global Collect.
To enable the Gateway Reconciliation feature for Worldline Global Collect in Zuora, select Enable Gateway Reconciliation on the configuration page of the gateway instance.
If you encounter the
ConnectionFailure
error, it might be caused by credential configuration changes. Please contact your Worldline account representative for details about the changes, and then update the username and password settings for Gateway Reconciliation on Zuora’s gateway configuration page.
The Worldline Global Collect gateway integration supports the following Gateway Reconciliation event types:
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Settlement
-
Chargeback
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Rejection
The Worldline Global Collect gateway integration supports only the following Gateway Reconciliation status:
|
Gateway Reconciliation event type |
Supported Gateway Reconciliation status |
Corresponding response from the gateway |
|---|---|---|
|
Transaction Settled |
Credit Card payment settled |
recordCategory = "+" and recordType = "ON" |
|
Direct Debit settled |
recordCategory = "+" and recordType = "AP" | |
|
Credit Card refund settled |
recordCategory = "-" and recordType = "CR" | |
|
Transaction Rejected |
Credit Card payment settlement refused |
recordCategory = "-" and recordType = "ON" |
|
An online settlement for an authorized Credit Card payment was refused |
recordCategory = "X" and recordType = "RS" | |
|
Credit Card payment rejected after successful authorization |
recordCategory = "X" and recordType = "RN" | |
|
A Direct Debit payment has been rejected by the bank of the consumer |
recordCategory = "X" and recordType = "AB" | |
|
A Direct Debit payment has been rejected by GlobalCollect |
recordCategory = "X" and recordType = "AG" | |
|
A Direct Debit payment previously reported as settled (recordCategory = "+" and recordType = "AP") has been reversed for some reason |
recordCategory = "-" and recordType = "AR" | |
|
Transaction Reversed |
Chargeback on collected Credit Card payment |
recordCategory = "-" and recordType = "CB" |
To understand how Zuora will subsequently process these Gateway Reconciliation events, see Gateway Reconciliation for more information.
Gateway Reconciliation job status can be viewed beginning at 3:00 pm (PST).