Select the account document processing option.

• Unapplied Payment - Payments will be applied as an unapplied payment that is not attached to any billing documents. This option is applicable only if the Invoice Settlement feature is enabled for your Zuora tenant.
• Debit Memos Only - All payments will be applied to debit memos on the account. This option is applicable only if the Invoice Settlement feature is enabled for your Zuora tenant.
• Invoices Only - Payments will be made based on the invoice information in the lockbox file.
• Debit Memo First Then Invoices - Payments will be applied to all outstanding invoices and then to debit memos. This option is applicable only if the Invoice Settlement feature is enabled for your Zuora tenant.
• Invoices First Then Debit Memos - Payments will be applied to outstanding invoices and then debit memos. This option is applicable only if the Invoice Settlement feature is enabled for your Zuora tenant.
• Find Next Oldest Invoice or Debit Memo - Payments will be processed to the oldest debit memo or invoices and pay off in chronological order. This option is applicable only if the Invoice Settlement feature is enabled for your Zuora tenant.

If you have existing Lockbox files, take the following steps to modify your Account Only lockbox file formats:

1. Click the Lockbox tab.
2. Hover over the target lockbox file, and click on the far right.
3. Select Mappings and Options from the displayed menu.
4. Click the Options tab. Then you can update your existing configuration.

Select the account overpayment option.

• Pay as Credit Balance on Account - Invoice payment will be processed and the remaining balance will become a credit on customer's account.
• Reject Lockbox Record - Payment will not be accepted by the system.

Specify a payment method:

• Cash
• Check
• Wire Transfer
• Other

Optional: Select Lenient Matching.

Lenient matching helps avoid unnecessary error reports by matching lockbox invoice and account numbers to Zuora fields without using standard or exact numbers. Zuora recommends that lenient matching is enabled. Lenient matching follows these rules:

• Lenient matching is only applicable for Invoice Only or Account Only processing.

• Invoice and account numbers cannot have more than 8 digits. Otherwise, the file will be rejected.

• If an invoice or account number includes less than 8 digits, the system will add in necessary 0s in front of the number so that all invoice or account numbers have 8 digits.

• You can also enter multiple invoice prefixes separated by a comma. For example, if an invoice in the lockbox file is listed as 1234, lenient matching will recognize the invoice as INV00001234 or ABC00001234 or XYZ00001234.

Optional: If you use the Invoice Settlement feature, select Invoice Settlement. It must be enabled if the feature is supported. For more information about this feature, see Invoice Settlement for more information.

Optional: Select File Processing Review. If this option is enabled, you can review the ingested payment records before payments are processed. The files to be reviewed will remain in the Paused status until you take further review actions. See View lockbox runs for details about how to review the payment records on the Runs tab.

Click Create Lockbox.