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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Set up Payment Method Updater

Configure Chase Payment Method Updater

Zuora's Chase Payment Method Updater (PMU) integrates with Chase NCB to update Visa and MasterCard payment methods, ensuring accurate and timely updates for recurring billing.

Overview

Zuora's Chase Payment Method Updater (PMU) integrates with the Chase product, Chase NCB (Net Connect Batch) Account Updater Delimited File, to provide the payment method updating service for Visa and MasterCard. This article describes how to configure Zuora's Chase PMU service to use it with the Chase NCB (Net Connect Batch) Account Updater Delimited File.

After configured, all applicable payment method information will be collected by a scheduled job every day at 18:00:00 Pacific Standard Time (PST). The scheduled job collects the information and sends Chase NCB a batch request file, containing the card information for your customer accounts with whom you have established recurring billing or card-on-file relationships prior to their bill cycle day. Chase NCB will respond with electronic files to Zuora over Secure File Transfer (SFTP), with any updated card information. All the records for the same card in the response file will be updated to ensure that duplicate card update requests are identified and handled appropriately to avoid duplicate charges and to increase the success rate.

The system marks a batch status as complete if the total count of the no-response row or total row is less than one percent.

Zuora Chase PMU will update the payment method according to the Chase response codes. See this post in Zuora Community for details.

Note that Chase NCB Account Updater is only applicable to the Zuora Production environment.

Note:

This updater requires providing Chase with Zuora's outbound IP addresses to whitelist for your Presenter ID (PID) and SFTP configuration. For more information about the Zuora IP addresses to share, see Outbound IP Addresses Whitelisting .

Prerequisites

If you want to use the Chase NCB Account Updater functionality, go through the following tasks to configure the Account Updater service before it can be used.

  • Work directly with Chase NCB to complete their technical profile questionnaire. When you fill in the questionnaire, specify information according to Questionnaire Requirements for Chase NCB Account Updater .

  • You will need a division number from Chase NCB, and contact Zuora Global Support to add the division number to the merchant ID for Chase NCB. The division number is a six-digit number assigned by Chase NCB, and it is unique to your merchant account.

  • Contact Chase NCB to set the Duplicate Detection field to Duplicate Detection - All Responses .

  • Download the public PGP key file and SSH key file provided by Zuora, and provide these key files to Chase NCB.

Submit and Retrieve PMU batches

For more information about how to manually create PMU batches, resubmit batches, and retrieve batch results, see Use Payment Method Updater .

Last updated: February 2, 2026