Configuration Summary

The following diagram shows the process to configure the Zuora PMU with CyberSource Account Updater.

You must implement procedures for handling payment methods that are no longer active, for example, credit cards that have been canceled.

To configure CyberSource Account Updater with the Zuora PMU, complete the following tasks. Detailed instructions for each task are provided in the later sections.

1. Acquire CyberSource account information and enter the credentials into the Zuora PMU configuration page.
2. Create a security key to link CyberSource Account Updater and Zuora PMU accounts.

If you have more than one tenant in Zuora, you must have a separate merchant ID for each tenant to update payment methods by using the CyberSource PMU.

Prerequisites

Enroll in the CyberSource Account Updater program. If you are not yet enrolled, contact your account representative at CyberSource to enroll and specify if you would like to enroll using Visa and Mastercard. If you do not have a CyberSource merchant account yet, create a CyberSource test account . Contact the CyberSource sales representative for more information.

Submit and Retrieve PMU batches

For more information about how to manually create PMU batches, resubmit batches, and retrieve batch results, see Use Payment Method Updater .

Test the Updater

The sandbox environment only supports testing the process of submitting batches. The process of retrieving the submitted batches is NOT supported at this time.

If a CyberSource merchant account has been used in multiple tenants, you will get the Duplicate Batch ID error in the latter tenant(s). In order to avoid this error, test with different merchant accounts for different Zuora tenants, or contact Zuora Global Support to temporarily enable your sandbox environment to be connected to the CyberSource test environment.

Full Cybersource Account Updater functionality is supported in the Zuora Production environment. Although Zuora has tested the integration, it is recommended that you select a few actual payment methods and submit them to CyberSource to ensure that the Zuora PMU is working properly. For example, you can change the billing cycle days on the selected billing accounts and verify that the updater is working.

Limitation

• The size limit for CyberSource PMU is 8000, which means up to 8000 records can be included in a single batch. It is a fixed number and cannot be configured. When the record number exceeds 8000, multiple batches will be automatically created.