Understanding Batch Information and Updater Summary
Learn how to view batch details and understand the updater summary fields, including status, response codes, and payment method counts.
In the multiple batch view mode , you can click a single batch to view more information. When viewing a single batch, there are a number of fields included in the summary.
File identifier that is used to indicate which request file that the batch is included in. It's used to reconcile Zuora's batch with the report file generated by updater service provider. For example, when updater request id is 110502 and merchant ID is zuoramerchant, a response file named zuoramerchant.11052.au.response.pan.csv shall be found in the Report Search window of the Business Center.
|
Field Name |
Description |
|---|---|
|
Zuora Batch Number |
Batch identifier that is generated by Zuora. It is unique and sent in the request file. |
|
Updater Request ID |
File identifier that is used to indicate which request file that the batch is included in. It's used to reconcile Zuora's batch with the report file generated by updater service provider. For example, when updater request id is 110502 and merchant ID is zuoramerchant, a response file named zuoramerchant.11052.au.response.pan.csv shall be found in the Report Search window of the Business Center. |
|
Post Date |
Date the updater batch status was posted on. |
|
Account Updater Service |
The account updater company you are using for this batch update. |
|
Started On |
The time when batch started. It's same as the time that batch was created |
|
Completed On |
The time when batch finished to be processed. This field is empty when batch is in Processing status. |
|
Status |
Possible values: Processing, Completed, Error. |
|
Processing |
Updater batch has been created, but not finished the processing. Normally, Batch stays in Processing status for several days. when batch fails in submitting or retrieving stage, it stays in Processing status. It will be automatically retried. After max retry times are exceeded, batch is changed to Error status. By default, the max retry times is 3. |
|
Completed |
The response file of Updater batch has been received and processed. The changes to payment methods has been updated into database. |
|
Error |
Updater batch failed. This is a rare condition. The user shall check response code and response message in batch detail page. Then take action according trouble shooting guideline. |
|
Response Code |
Zuora-defined response code once updater batch is completed. See the CyberSource PMU Troubleshooting document for a list of response codes and actions. |
|
Response Message |
Along with the response code, there is a response message for more details. See the CyberSource PMU Troubleshooting document for a list of response codes and actions. |
|
Total Payment Methods Selected |
Total number of payment methods that are selected in a batch. |
|
Payment Methods Processing |
Number of payment methods still processing. |
|
Payment Methods Updated |
Number of payment methods that were updated. The payment methods updated are the ones the merchant pays for. The reasons for update include: credit card number updated, credit card closed, and expiration date changed. |
|
No Updates Available |
Payment methods were checked and no update was required. |
|
Warnings |
Review the payment methods for possible errors. There are warnings for two scenarios. The first scenario is that the batch processing failed, and all records in the batch will be marked as warning. The batch will need to be submitted again. The second scenario is that the batch processing completed successfully. The records marked as warning are divided into the following categories: invalid credit card, contact card holder, no match, or other reasons. |
Re-submitting a Batch Manually
When creating a batch, the Updater automatically submits the data to the service. That process can occasionally fail. If the automatic retries are not frequent enough or have run their course, you can manually resubmit batches by clicking on more > Re-submit batch .
The more menu will not be present if the batch status is Completed or Cancelled.
You can only resubmit a batch if the batch status is Error due to submission failure. Create a data source export to view the submission status.
After the data has been submitted to the service, the results usually take a couple of days to be available. The Updater automatically retrieves the information, and even retries to ensure retrieval. However, you can manually retrieve batch results, clicking on more > Retrieve results .
The more menu will not be present if the batch status is Completed or Cancelled.
You can only retrieve a batch if the batch status is Error but the submission succeeded. Create a data source export to view the submission status.