Configurable Payment Retry failure reasons
A Configurable Payment Retry cycle might prematurely end due to processing errors unrelated to the payment failure. You can search and analyze the reason for failure by using the ID of the billing document, such as the invoice, debit memo, payment, or account.
The following table lists sample failures and potential reasons. Each failure leads to the termination of the retry cycle. Additional failure scenarios might not be covered in this list.
| Failure cause | Reason or effect |
|---|---|
| Billing document has an outstanding balance | Retry status moves to Failure, and the remaining retry attempts are not executed. |
| Billing amount greater than the billing document balance |
This failure might occur when the document has a payment or other actions applied, resulting in a change in the document balance. In this case, the payment amount exceeds the document balance, resulting in an overpayment. This is not allowed, and the Configurable Payment Retry cycle ends. |
| Billing document is inactive | The invoice associated with the billing account is not active. |
| Account is not active | The account associated with the billing document is not active. |
| Invoice due date is after target date | This failure occurs when the invoice due date is after the target date of the payment run created by the retry cycle. The retry cycle payment run target date is always set to the day of execution. |
| The specified payment method used was closed | This failure occurs when the indicated payment method has been closed. Configurable Payment Retry and payment run settings can be modified to allow processing against closed payment methods. |
| Gateway does not support the payment method. Please specify a gateway that supports this payment method | The gateway does not support the payment method type indicated. |
| Invalid payment method ID | The payment method ID provided does not correspond to an existing payment method, or does not correspond to a payment method on the associated account. |