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Error Scenarios

This document outlines various error scenarios that can lead to the termination of the retry cycle, including potential reasons and effects.

The following is a list of sample failures, along with potential reasons. Each failure will lead to the termination of the retry cycle. There may be additional failure scenarios that are not covered in this list.

Failure cause

Reason / Effect

Billing document has an outstanding balance

Retry status moves to "Failure" and the remaining retry attempts are not executed.

Billing amount greater than the billing document balance

This may occur when the document has a payment or other actions applied resulting in a change in the document balance.

In this case, the payment amount exceeds the document balance, resulting in an overpayment. This is not allowed, and the CPR retry cycle is ended.

Billing document is inactive

Invoice associated with the billing account is not active.

Account is not active

Account associated with the billing document is not active.

Invoice due date is after target date.

This occurs when the invoice due date is after the target date of the payment run created by the retry cycle. The retry cycle payment run target date will always be set to the day of execution.

The specified payment method used was closed

This occurs when the indicated payment method has been closed. CPR and payment run settings can be modified to allow processing against closed payment methods.

Gateway does not support the payment method. Please specify a gateway that supports this payment method

The gateway does not support the payment method type indicated.

Invalid payment method ID

The payment method ID provided does not correspond to an existing payment method and/or does not correspond to a payment method on the associated account.