Apply an unapplied payment to invoices and debit memos
This task guides you through applying an unapplied payment using the Zuora UI, including specifying effective dates and amounts.
To apply an unapplied payment from the Zuora REST API, see Create a payment .
To apply an unapplied payment from the Zuora UI, complete the following steps:
Note that you can switch back to the old UI if you are unable to specify item level amount through UI when applying payments.
The following validation takes place at the system level on the effective date:
The effective date fed by the customer should be greater than or equal to the maximum value of Refund application effective date and Payment application effective date.
- Navigate to Payments > Payments .
- Click the target payment with the unapplied amount to open the payment detail page.
- On the payment detail page, click the three vertical dots icon to show more applicable actions, and then click Apply this payment .
- In the Effective Date field, specify when the application takes effect.
- Select the invoices and debit memos that you want to apply the payment for, and specify the amount in the Amount to Apply column.
-
If you have the Invoice Item Settlement
feature enabled, you can apply the payment at item level:
- Click the plus icon (+) next to the document. The items of the invoice or debit memo are displayed.
- Select the items you want to apply the payment for, and click the two-headed arrow icon next to the item.
- Specify the amount you want to pay for each item in the Amount to Apply column. The Balance column shows the total amount you need to pay for that item.
- Click Apply This Payment .
- In the confirmation dialog, click Yes .