Learn how to unapply a payment through the Zuora REST API or the Zuora UI.

1. Navigate to Payments > Payments .
2. In the payment list view, locate the target payment and click Unapply at the right side of the row. The Unapply this payment page opens.
3. In the Effective Date field, specify when the unapply takes effect.
4. Select the invoices and debit memos that you want to unapply the payment for, and specify the amount in the Amount to Unapply column.
5. If you have the Invoice Item Settlement feature enabled, you can unapply the payment at the item level:
   1. Click the plus icon (+) next to the document. The items of the invoice or debit memo are displayed.
   2. Select the items you want to unapply the payment for, and click the two-headed arrow icon next to the item.
   3. Specify the amount you want to unapply for each item in the Amount to Unapply column.
6. After you are done specifying the amounts, click Unapply to This Payment .
7. In the confirmation dialog, click Yes .