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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

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Create payment schedules

Important considerations

Key restrictions and limitations to consider when creating and processing payment schedules.

When creating payment schedules, keep the following restrictions and limitations in mind:

  1. If Standalone Payment is enabled, you can choose to use payment schedules to process payments associated with billing documents, standalone payments, or unapplied payments. If Standalone Payment is not enabled, you can only use payment schedules to process unapplied payments or payments associated with billing documents.
  2. Make sure the billing documents associated with payment schedules have met the following requirements:
    1. The balance of the billing document must not be 0.
    2. The status of the billing document must be Posted .
    3. The billing document and the payment schedule must belong to the same customer account.
  3. When the payment schedule items of the payment schedules that are associated with billing documents are processed, the following rules apply to the payments created:
    1. If the billing document's balance is 0, the current payment schedule item will be skipped.
    2. If the document balance is greater than or equal to the amount of the payment schedule item, the item will be processed to create a payment against the billing document.
    3. If the document balance is less than the amount of the payment schedule item. A payment with the amount specified in the item will be created. The payment will be applied to the billing document to pay all the remaining balance of the document. The remaining amount on the payment will be kept as unapplied amount.
    4. Payment schedules do not automatically apply an unapplied payment across multiple open invoices. If an unapplied amount is created, manually apply the payment or use a with Auto-apply unapplied payments during payment runs enabled to automatically apply the payment to invoices and debit memos for the customer account.
  4. External payment methods can be specified for payment schedule items during the creation of payment schedules. If you've specified an external payment method, the Payment Gateway field will be ignored and NO payment will be generated from the payment schedule items. The payment schedule will be in pending status. However, you can link external payments to the payment schedule items with external payment methods.
  5. To avoid the invoice from being picked up by a regular payment run, set the Auto Pay field value to NO in the corresponding invoice. If you set the Auto Pay field value to YES , the regular payment run picks up the invoices for processing. In that case, the full remaining payment balance is collected from the customer via regular payment run.

Last updated: July 22, 2026