Learn how to cancel or void payments using the Zuora UI or REST API, and understand the conditions under which payment cancellation is permitted.

You can cancel or delete payments through the Zuora UI or Zuora REST API . Voiding electronic payments is only supported through the Zuora UI.

Before you cancel or void a payment, ensure that the associated customer account is not canceled. If the status of the customer account is Cancelled , payment cancellation is not allowed on this account. You must reactivate the customer account, refresh the payment, and then you can cancel or void the payment.