Enable the Asynchronous Payment Statuses feature
Learn about the asynchronous payment flow in Zuora, which includes a 'Pending' status for electronic ACH and Bank Transfer transactions, allowing for settlement confirmation and additional payment status management.
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To use the Asynchronous Payment Statuses feature, the Invoice Settlement feature must be enabled. For more detailed information, see Get started with Invoice Settlement
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Make sure you have already enabled a form of Gateway Reconciliation. Otherwise, transactions will be left in the Pending status.
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Make sure your payment gateway integration supports this feature. The following payment gateway integrations do NOT support this feature:
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Authorize.net
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Braintree v2.0
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Chase Paymentech Orbital, API v6.3.0
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Cybersource Tokenization
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Worldline Global Collect Legacy (previous Ingenico ePayments GlobalCollect)
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IP Payments
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Merchant eSolutions
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Moneris (eSelectPLUS Canada)
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PayPal Adaptive Payments Gateway
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Paypal Payflow Pro
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QValent Quick Gateway
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Vantiv
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Verifi Global Payment
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For the support on integrations requested through the Specialized Payment Connections service, see the article for the specific integration .
Complete the following steps to enable the Asynchronous Payment Statuses feature:
- Click your username in the upper right and navigate to Settings > Payments > Define Payment Rules .
- Click Edit .
- Select Yes for Enable 'Pending' statuses for delayed payment confirmations and then click Save .