Learn how to retrieve the latest payment status in Zuora by searching for payments and accessing the Payment Detail page.

1. From the Zuora UI, search for the payment in Processing status by navigating to Payments > Search Payments and enter the payment number.
2. From your search results, click the payment number link to access the Payment Detail page. When a user accesses the Payment Detail page, Zuora will attempt to retrieve the payment status from the gateway.

   • If the payment status is available, the payment status in Zuora will be updated to either Error or Processed.

   • If the payment status is still indeterminate or unavailable, the payment will remain in Processing status and you can proceed to the following step 2.