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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Configure Real-Time Reconciliation

Enable and configure Real-Time Reconciliation for Alipay

To reconcile Alipay payments and close payment methods, you must enable Real-Time Reconciliation.

  • An Alipay gateway instance has been configured in Zuora.

  • Ensure that the merchant ID has not been configured for any other tenant or entity for Real-Time Reconciliation enablement. Configuring one merchant ID for multiple entities or tenants in the same environment for Real-Time Reconciliation is not supported.

To reconcile Alipay payments and close payment methods, you must enable Real-Time Reconciliation.

  • An Alipay gateway instance has been configured in Zuora.

  • Ensure that the merchant ID has not been configured for any other tenant or entity for Real-Time Reconciliation enablement. Configuring one merchant ID for multiple entities or tenants in the same environment for Real-Time Reconciliation is not supported.

To enable and configure Real-Time Reconciliation for Alipay, complete the following steps:

  1. Click your username in the upper right and navigate to Settings > Payments > Configure Real-Time Reconciliation . This page displays all available Real-Time Reconciliation configuration mappings for active gateway authentication credentials.

    • Name : the gateway authentication name.

    • Gateway Type : the type of the gateway instance associated with the Real-Time Reconciliation service.

    • Gateway Identifier : the ISV sub merchant ID

    • User : the Zuora username of the user who performs the reconciliation actions.

    • Actions : the operations for managing the Real-Time Reconciliation configuration:

      • Delete : Delete a configuration mapping.

      • Edit : Update the user who will perform the reconciliation actions.

  2. Select Alipay from the Gateway Type dropdown list, and then click Add .
  3. In the Configuration to reconcile events section on the Enable Real-Time Reconciliation page, select the authentication token from the Gateway Merchant Account list.
  4. In the User to reconcile events section, add the user that will be used by Zuora to perform the reconciliation actions. Select any of the following options. Ensure the user has obtained the required permissions . Note that only users created through the Zuora UI are loaded in the list. Users created through One ID are not available in the list

    • Current User : the user who is logging in to Zuora and performing this Real-Time Reconciliation enablement.

    • Select a User : Select a user from the list who has obtained the required permissions to perform reconciliation actions.

  5. Click Submit .

Last updated: October 10, 2025