Payment

Payment

PAYMENT.CAPTURE.COMPLETED

• Zuora updates Gateway State to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

Payment

Payment

PAYMENT.CAPTURE.DECLINED

• Zuora updates Gateway State to "FailedToSettle" on the payment transaction. Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Payment

Payment

PAYMENT.CAPTURE.DENIED

Payment

Payment

PAYMENT.CAPTURE.REVERSED

• Zuora updates Gateway State to "Settled" on the payment transaction.

• By default, Zuora creates an external refund. If "Payment Reversal" is active in the Reason Codes list , the reason code is set to "Payment Reversal". Otherwise, the reason code is set to the default reason code in the list.

• If you want to opt out of this default behavior and disable the generation of external refunds for dispute events, submit a request at Zuora Global Support .

• Zuora updates Gateway Reconciliation Status of the payment to COMPLETED.

• Zuora updates Gateway Reconciliation Reason of the payment with the corresponding message.

Payment

Refund

PAYMENT.CAPTURE.REFUNDED

• Zuora updates Gateway State to Settle on the refund transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

Disputes

Payment

CUSTOMER.DISPUTE.RESOLVED

• Zuora updates Gateway State to Settled on the refund transaction.

• Zuora creates an external refund if the chargeback currency is the same as the payment currency. If "Payment Reversal" is active in the Reason Codes list , the reason code is set to "Payment Reversal". Otherwise, the reason code is set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

• No value is populated in Gateway Reconciliation Status is set to CHARGEBACK and Gateway Reconciliation Reason is populated.

If you do not want Zuora to create refunds for chargeback events, submit a request to Zuora Global Support .