Query for email failures

SELECT notificationId, CreatedOn, AccountId, ContactId, ObjectId, Subject, ErrorMessage
FROM notificationhistoryemail
WHERE status = 'Failed'
ORDER BY CreatedOn
DESC LIMIT 100

Query for email failures with advanced configuration

SELECT Account.AccountNumber, Account.Name, Contact.FirstName, Contact.LastName, notificationhistoryemail.Id, notificationhistoryemail.CreatedOn, notificationhistoryemail.Subject   
FROM notificationhistoryemail
JOIN account on account.id = notificationhistoryemail.AccountId
JOIN contact on contact.id = notificationhistoryemail.ContactId
WHERE notificationhistoryemail.status = 'Failed' AND CreatedOn >= DATE('2023-10-08')
LIMIT 100

Query for callout failures

SELECT Account.AccountNumber, Account.Name, notificationhistorycallout.Id, notificationhistorycallout.CreateTime, notificationhistorycallout.ResponseCode, notificationhistorycallout.ResponseContent   
FROM notificationhistorycallout
JOIN account on account.id = notificationhistorycallout.AccountId
WHERE notificationhistorycallout.ResponseCode <> 200 
LIMIT 100

Query for callout successes

SELECT Account.AccountNumber, Account.Name, notificationhistorycallout.Id, notificationhistorycallout.CreateTime, notificationhistorycallout.ResponseCode, notificationhistorycallout.ResponseContent   
FROM notificationhistorycallout
JOIN account on account.id = notificationhistorycallout.AccountId
WHERE notificationhistorycallout.ResponseCode = 200 
LIMIT 100

Query for email notification history events

SELECT NotificationId, EmailHistoryId, AccountId, EventType, EventDetails, EventCount, CreatedDate, UpdatedDate
FROM notificationhistoryemailevent 
ORDER BY CreatedDate DESC

Query for bounced emails

Note that this query applies only to email notifications delivered by the advanced SMTP server.

SELECT NotificationId, EmailHistoryId, AccountId, EventType, EventDetails, CreatedDate, UpdatedDate
FROM notificationhistoryemailevent
WHERE EventType = 'Bounced'
LIMIT 100

Query for emails triggered by a specific event that have been clicked by customers

You can use the following sample query to retrieve emails that were triggered by the New Account Created custom event and have been clicked by customers. For example, emails containing a reset password link.

Note that this query applies only to email notifications delivered by the advanced SMTP server.

SELECT history.To, history.Subject, event.AccountID, event.NotificationId, event.EventType
FROM notificationhistoryemail history
JOIN notificationhistoryemailevent event on event.EmailHistoryId = history.Id
WHERE history.EventName = 'New Account' AND event.EventType = 'Clicked'
LIMIT 100

Query for emails triggered by a particular event that were never opened

You can use the following sample query to retrieve emails triggered by the Invoice Posted standard event (category code 1110) that have not been opened by customers.

Note that this query applies only to email notifications delivered by the advanced SMTP server.

SELECT history.ObjectID as InvoiceID, history.To, history.Subject, event.AccountID, event.NotificationId, event.EmailHistoryId, event.EventType
FROM notificationhistoryemail history
JOIN notificationhistoryemailevent event on event.EmailHistoryId = history.Id
WHERE history.EventName = '1110'
AND NOT EXISTS (
    SELECT 1
    FROM notificationhistoryemailevent event
    WHERE event.EmailHistoryId = history.Id
    AND event.EventType = 'Opened'
)
LIMIT 100