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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Billing connector for HubSpot

Access error logs to troubleshoot HubSpot connector

Learn how to access logs detailing successful and failed sync attempts within the Zuora System Health Dashboard.

The HubSpot connector offers in-app troubleshooting capabilities, allowing users to access and inspect post-sync logs without switching to the Zuora System Health Dashboard. This functionality is available when sync is triggered from accounts or deals, streamlining sales representative activities and enhancing troubleshooting convenience.

For example, during the synchronization of companies with deals, the process displays a Waiting for sync to finish status. As in this example screenshot, an error message is displayed that can be used for troubleshooting.

Waiting for sync to finish error message

For additional questions about troubleshooting, contact Zuora Global Support.

  1. Navigate to Zuora Billing > Administration > System Health.
  2. Scroll to Platform and choose Integration Hub..
  3. Click on Integration Hub to access and filter logs with the Hubspot to Zuora connector to view the DEBUG-level information.
  4. To troubleshoot, review system health logs for error messages.

    Logs are available at the task level, enabling users to review successful operations and diagnose errors by viewing and downloading detailed information.

Last updated: November 27, 2025