Retrieve Account changes

Learn how to retrieve auditing records of Account changes, including updates to BillToId and SoldToId values.

The following use case retrieves the auditing records of Account changes. If BillToId or SoldToId value is updated or added, the value change is retrieved as additional_info in the query result.

Submit a data query job through UI or API with the following SQL query:

SELECT username    AS Username,
       action      AS Action,
       objecttype  AS ObjectType,
       objectname  AS ObjectName,
       attributeid AS Attribute,
       oldvalue    AS OldValue,
       newvalue    AS NewValue,
       timestamp   AS Timestamp,
       ( CASE
           WHEN ( ( attributeid = 'BillToId' OR attributeid = 'SoldToId' )
                  AND oldvalue <> ''
                  AND newvalue <> '' ) THEN (SELECT Concat(c1.firstname, ' ', c1.lastname, ' -> ', c2.firstname, ' ', c2.lastname)
                                             FROM   contact c1, contact c2
                                             WHERE  c1.id = oldvalue AND c2.id = newvalue)
           WHEN ( ( attributeid = 'BillToId' OR attributeid = 'SoldToId' )
                  AND oldvalue IS NULL ) THEN (SELECT Concat(firstname, ' ', lastname)
                                               FROM   contact
                                               WHERE  id = newvalue)
           ELSE ''
         END )     AS additional_info
FROM   auditobjectchangeevent
WHERE  objecttype = 'Account'
       AND year = 2022
       AND month = 11
ORDER  BY timestamp DESC, transactionid
LIMIT  100000

Check the status of the query job through UI or Get data query job API operation.

Download the query result when the job is completed. See the following snippet of the query result.

Username,Action,ObjectType,ObjectName,Attribute,OldValue,NewValue,Timestamp,additional_info
audit-trail@zuora.com,DELETED,Account,testJoy002,,,,2022-11-09T09:04:39.046Z,
audit-trail@zuora.com,UPDATED,Account,testJoy002,Status,Active,Canceled,2022-11-09T09:04:35.386Z,
audit-trail@zuora.com,UPDATED,Account,gary test staging2,TotalDebitMemoBalance,,0.000000000,2022-11-06T16:16:36.303Z,
audit-trail@zuora.com,UPDATED,Account,gary test staging2,Mrr,,12.00,2022-11-06T16:16:36.303Z,
audit-trail@zuora.com,UPDATED,Account,gary test staging2,UnappliedCreditMemoAmount,,0.000000000,2022-11-06T16:16:36.303Z,
audit-trail@zuora.com,UPDATED,Account,gary test staging2,CustomerServiceRepName,,gary test staging2,2022-11-06T16:10:19.557Z,
audit-trail@zuora.com,CREATED,Account,Xi Test,BillToId,,2c92c8fe7569068c01756ede2ee4383a,2022-11-04T11:00:56.173Z,John Doe
audit-trail@zuora.com,CREATED,Account,Xi Test,SoldToId,,2c92c8fe7569068c01756ede2ee4383a,2022-11-04T11:00:56.173Z,Jane Doe
audit-trail@zuora.com,UPDATED,Account,Oscorp123,BillToId,2c92c8fb756388ec017564e530151b3a,2c92c8fb6af31db7016af7dd77dd1c36,2022-11-03T23:12:35.685Z,Tony Stark -> Nick Fury
audit-trail@zuora.com,UPDATED,Account,Oscorp123,SoldToId,2c92c8fb6af31db7016af7dd77dd1c36,2c92c8fb756388ec017564e530151b3a,2022-11-03T23:12:35.685Z,Nick Fury -> Tony Stark

Note that deleting an Account object triggers two sequential object change events. Consequently Audit Trail inserts two records to the auditobjectchangeevent table. The first one records an UPDATED action that changes the status of the Account from Active to Canceled . The second one records a DELETED action that removes that Account. See the first two rows in the preceding query result for an example.

Welcome to Zuora Product Documentation

Explore our rich library of product information

Retrieve Account changes

zuora-footer