Configurable Payment Retry dashboard
A dashboard that helps you view at-a-glance real-time status/health of collection actions specific to payment retry logic
Configurable Payment Retry (CPR) Dashboard helps you view at-a-glance real-time status/health of collection actions specific to payment retry logic. The configurable Payment Retry dashboard is under the Administration > System Health section in the left navigation menu.
The CPR dashboard is automatically populated with data when Configurable Payment Retry is enabled to perform various retry strategies to improve your collections. For more information, see Configurable Payment RetryNo Content found for /db/organizations/zuora/repositories/prod-sitemap/content/documents/external_publications/payments/Configurable_Payment_Retry/Topics/Overview.dita. The CPR Dashboard does not require any additional setup or access.
The CPR dashboard provides the following benefits:
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View data related to payment retries in your Zuora tenant within the last three months.
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Detect failures related to payment retry and troubleshoot accordingly.
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View metrics along with raw data that is used to calculate the metrics.
For more information about the System Health feature, see Zuora System Health.
Prerequisites
For more information, see Zuora System Health prerequisites.
Access the Configurable Payment Retry dashboard
To access the Configurable Payment Retry dashboard, navigate to Administration > System Health > Configurable Payment Retry in the left navigation menu.
Next, refer to Configurable Payment Retry tabs.
View Configurable Payment Retry dashboard
This section is at the top of this dashboard, encompassing the following data boxes that display data summaries for the last three months.
After you open a tab in the dashboard, perform the following to view the data:
Configure filters
You can customize the data to be displayed by using the filters.
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Click Filters from the upper right corner of the dashboard.
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Use the Timeframe, Start Time, End Time, and Currency to filter based on your need.
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Click Apply to apply the filter or click Reset to go back to the default filter settings.