Electronic non-referenced refund
Learn about electronic non-referenced refund.
In addition to non-referenced external refunds, Zuora supports non-referenced electronic refunds. Non-referenced electronic refunds issue a credit to a customer electronically, without referencing an existing payment in Zuora.
An example
To offer an example, a non-referenced electronic refund might take place as in the following steps:
A customer prepays for a service, and that payment is applied to a credit balance.
You create an invoice for the customer.
The customer uses some of the credit balance and then asks for a refund of the remaining balance.
You can now create a refund and transfer money to the customer.
A user's ability to issue refunds is controlled through user permissions under your Administration settings.