Create a credit balance by transferring a negative invoice balance
Create a credit balance using a negative invoice balance
A negative invoice amount represents money that you owe the customer. You can transfer a negative invoice amount to a credit balance. Typically, you transfer the full negative invoice amount to the credit balance to close out a negative invoice. Subsequently, you can apply the credit balance toward a future invoice.
The following default values are used when transferring a negative invoice balance:
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The full invoice balance is used as the default value.
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The amount available for transfer is the invoice balance.
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The transfer uses the current date.
To create a credit balance using a negative invoice balance, complete the following steps:
- Navigate to Billing > Invoices to find the target invoice with a negative balance.
- Click the invoice number to open the invoice details page, click the three vertical dots icon to see more applicable actions, and then click Transfer to Credit Balance.
- In the Amount to Transfer field, specify the amount to be transferred, then click Transfer To Credit Balance . A confirmation dialog indicates you are transferring the specified amount to the credit balance.
- Click Yes to confirm the transfer.