Learn how to reverse a credit memo through the Zuora UI.

1. Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
2. On the Credit and Debit Memos page, click the credit memo that you want to reverse.
3. On the credit memo details page, click more > Reverse Credit Memo.
4. In the Reverse Credit Memo dialog that is displayed, specify the following basic information:

   • In the Memo Date field, specify the date when the debit memo is created.

   • In the Apply Effective Date field, specify the date when the credit memo is applied to the debit memo.

   • In the Reason Code field, specify the reason for the reversal. It will be used as the reason code of the auto-generated debit memo.

   • In the Comment field, specify the details about the reversal. It will be used as the comment of the auto-generated debit memo.

5. Click Save to save the configurations.