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Vantiv Troubleshooting

This feature is in Controlled Release. Submit a request at Zuora Global Support to get this feature enabled for your tenant.

Reconciling Zuora PMU with Vantiv (Now Worldpay)

This feature is in Controlled Release. Submit a request at Zuora Global Support to get this feature enabled for your tenant.

The Session Report in the Vantiv UI provides a real-time view of the Account Updater batches that are submitted. The Updater Request ID and Post Date shown in the Zuora PMU batch view contains the basic information that can be used to search the Session Reports in the Vantiv UI. To open the Session Report in Vantiv:
  1. From the Reporting page, click Session.
  2. Select the Date Range you want to display, and click Recalculate. The Session Report displays as shown below.
  3. The Session ID is a unique number automatically assigned by Vantiv (Now Worldpay). It is the same as Updater Request ID in Zuora.