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Monitoring and error handling

Use the Jobs tab to monitor connector execution history, review the status of previous runs, troubleshoot failed jobs, and manually run the connector. You can also view execution details and inspect the processing results for individual jobs.

Jobs tab layout

The Jobs tab displays the results of synchronization jobs and dry runs executed by the connector. It displays the outcomes of all synchronization jobs and dry runs performed by the connector.

Each job includes the following information:

  • ID - A unique identifier generated for the job. This ID is helpful when contacting Support.

  • Status - Indicates the outcome of the job.

    • If the status is FAILED, hover over the status chip to view the error message.

    • In cases of partial failure, a View button may be available to display logs.

    • If the status is COMPLETED, click View to open the execution details and view the relevant logs.

  • Created At and Started At - Date and time stamps indicating when the job was created and when it started processing.

  • Duration - The amount of time spent processing the job.

  • Dry Run? - Indicates whether the job was executed as a Dry Run or as a standard operation.

  • Result - Displays the outcome of the job, including the relevant logs.

    Jobs Execution Details

    From the Jobs tab, you can also perform the following actions:

    • Use the Search box to locate a specific job by its ID.

    • Click Refresh to reload the execution history.

    • Click Run Now to manually trigger the connector.

    • Click View in the Result column to view the execution details for a completed job.

    • Click the Expand (+) icon next to a job to view additional execution information, such as dependent object executions and child transactions. For example, during an order synchronization, the connector might also run related Account or Product Catalog synchronization jobs. If one of these dependent jobs fails, you can view its status and error details from the expanded execution information.