Zuora Global Support
Learn about the high-quality service and support included in Zuora Growth, Enterprise, and Nine editions.
Contact Zuora Global Support by submitting a request at https://support.zuora.com or calling us at +1 650 779 4993. Consider Zuora Global Services or our partner community as options to support self-service components.
Access of your tenant
After you submit a support request, Zuora Global Support may require access to your tenant for the purpose of troubleshooting.
Zuora Global Support currently uses zsupport[yourTenantId]@zuora.com as the user to access your tenant. This user is created the first time Zuora Global Support logs into your tenant. The previous support user support_[yourTenantId]@zuora.com has been deprecated and is no longer used by Zuora Global Support.
All Zuora Global Support logins and other activities in your tenant are tracked and logged by Audit Trail. See Audit Trail overview.
Development, coding, debugging, connectors, gateways
Working on development and integration issues requires a partnership with Zuora Global Support. Customers are required to provide the information requested by Zuora to address questions or issues. If Zuora determines that the request is beyond the scope of Zuora support or the customer is not providing the necessary information, Zuora Global Support Management reserves the right to classify the request as not supported and provide the alternate options for resolution.