Contribution charge adjustment
Use contribution charge adjustments to manually increase or decrease a commitment balance.
This approach provides a direct, system-driven workflow to manually increase or decrease a commitment balance. When executing a balance adjustment, the system automatically generates a credit or debit memo based on your billing rules to represent the adjustment financially.
Key rules and behavior
Applicability: Available for both prepaid commitments and postpaid commitments.
Eligibility window: You can adjust the commitment balance by modifying the contribution charges, like update product / remove product/ cancel subscriptions against a commitment period as long as the period’s status is not Cancelled. When a commitment period has been evaluated for true-up, it still supports adjusting.
Currency constraint: The currency of the balance adjustment must match the currency of the commitment or prepayment.
Service period alignment: Follow the same contribution rule.