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Basic information

Basic information about memos

The following table describes the basic information about memos.

Field

Description

Memo Type

The type of the memo:

  • Credit memo

  • Debit memo

Customer Account

The customer account that the memo belongs to.

Source

Only visible for credit memos that are generated by bill runs. The IDs of the bill run from which the credit memo is generated.

Related Invoice

The invoice number that the memo is related to. This field is only applicable if you create memos from invoices.

Amount

The total amount of this memo. It will be different from the 'Amount' listed in the Tax Message field if the memo item is tax-exclusive.

Balance

Only visible for debit memos. The total amount that your customer owes to you for this memo.

Unapplied Amount

Only visible for credit memos. The amount of the credit memo that is not applied.

Refund Amount

Only visible for credit memos. The amount of the credit memo that refunds to your customer.

Memo Date

The date when this memo is created. If the credit memo is created by bill runs, the memo date is the invoice date.

Reversed

Only visible for credit memos. Whether a credit memo is reversed.

Auto-Pay

Only visible for debit memos. Whether debit memos are automatically picked up for processing in the corresponding payment run.

Auto Apply: Apply to this invoice upon posting

Only visible if you create credit memos from invoices. Specifies whether to auto-apply this memo to pay the associated invoice after the memo is posted. The associated invoice is the one you selected from the Invoice list.

Auto Apply: Exclude from auto apply rules

Only visible for credit memos. Specifies whether to apply the payment run processing rule to this memo. The payment run processing rule is to auto-apply the unapplied credit memos on invoices and debit memos during the payment runs.

Reason Code

The reason why you want to create this memo.

Comments

The note of the memo.

Transferred to Accounting

The status of the mapping from Zuora to a third party, such as NetSuite or Salesforce. You can only edit this field when the memo is posted.

Supported values are:

  • No

  • Processing

  • Yes

  • Error

  • Ignore

Tax Status

The status of tax calculation related to the credit or debit memo.

  • Complete: The tax calculation is successful and complete.

  • Error: An error occurs in tax calculation.

  • Voided: The tax transaction is successfully canceled on the tax vendor's side.

Note: If a tax transaction was successfully committed to the third-party tax engine but the invoice failed to post, Zuora will automatically detect the issue and void the tax transaction on the vendor's side.

This field is only applicable to tax calculation by third-party tax engines.

Tax Message

The message about the status of tax calculation related to the credit or debit memo. If tax calculation fails in one credit or debit memo, this field displays the reason for the failure.

This field is only applicable to tax calculation by third-party tax engines.