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Resume a suspended subscription with pending charges from the Zuora UI

This topic explains how to resume a suspended subscription with pending charges using the Zuora UI.

To resume a suspended subscription with pending charges, perform the following steps:

  1. Navigate to Customers > Subscriptions in the left navigation menu.
  2. Locate the subscription you want to resume and click the subscription number. The subscription detail page opens.
  3. Click Create Order. The Review Order page opens.
  4. In the upper right of the Associated Subscriptions section, click Resume.
  5. In the dialog that appears, perform the following:
    1. Specify appropriate dates in the Contract effective , Service activation , and Customer acceptance fields.
    2. In the Resume Policy field, select the appropriate policy for the subscription to be resumed.
    3. Specify other required fields that depend on the selected option for the Resume Policy field.
    4. Click Continue.
  6. On the Review Order page, click Activate.