Resume a suspended subscription with pending charges from the Zuora UI
This topic explains how to resume a suspended subscription with pending charges using the Zuora UI.
To resume a suspended subscription with pending charges, perform the following steps:
- Navigate to Customers > Subscriptions in the left navigation menu.
- Locate the subscription you want to resume and click the subscription number. The subscription detail page opens.
- Click Create Order. The Review Order page opens.
- In the upper right of the Associated Subscriptions section, click Resume.
- In the dialog that appears, perform the following:
- Specify appropriate dates in the Contract effective , Service activation , and Customer acceptance fields.
- In the Resume Policy field, select the appropriate policy for the subscription to be resumed.
- Specify other required fields that depend on the selected option for the Resume Policy field.
- Click Continue.
- On the Review Order page, click Activate.